Careflow

Helps businesses manage customer conversations and chatbot-assisted support workflows in one place.

A customer conversation management platform for connecting authorized messaging channels, organizing inbox conversations, and supporting customer service teams.

What is Careflow?

Web-based customer conversation platform that helps businesses manage messages and support conversations online.

For Support Teams Designed for customer service, social, and Page/OA admin teams.

One Central Inbox Organize messages, customer profiles, tags, notes, statuses, and follow-up conversations.

Track & Support Monitor conversation status, response activity, and support performance.

Core Features

Inbox Management

Customer Profile Management

Chatbot & Automation Support

Tag, Note & Status Management

Reporting Dashboard

Channel Integration Support

Social & Messaging Channel Integration

Careflow supports authorized integrations with business messaging channels for customer support and conversation management.

Authorized Connection

Business users connect official channels through the platform’s authorization process.

Conversation Management

Teams can manage, assign, and follow up with customer conversations inside the Careflow workspace.

Message Reception

Customer messages and conversation events from authorized channels can be received inside Careflow.

Tracking & Reporting

Conversation status, response activity, and support performance can be monitored through reports.